Frequently Asked Questions

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

What are the payment methods you accepted ?

Payment Methods we accept in our website are  PayPal and Credit/Debit cards. to know more or how to use payment methods  click here

How to Cancel Order?

All orders can be canceled until they are not shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. Pls check our Shipping pages for more info

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

When will my product be delivered?

Once Your Order been booked, delivery is based on your service selected. In Our Webstore usually indicates the delivery time.

Please keep in mind that delivery times can vary depending on the product/services chosen and origin/destination relation; from 15-30 days for some case it may take 45+ days.

Do you offer Fast shipping service ?

For faster shipping of the product, the shipping cost will be high as per the shipping partner as a special case. So, please call us or write to us for faster shipping delivery and also please refer to our Shipping Policy.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

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