Refunds & Returns Policy

Our goal is always to provide high-quality products at Best price. We hope you enjoy your shopping experience with us and all the items that we carry are inspected before dispatch. Our policy lasts 30 days. We guarantees return or exchange within 30 days after delivery if you are not satisfied with our products.

Make it sure to report problem within 24 hours of getting the product delivered to you. Try to be a little specific when describing your problem to us. we will reply to you within 24 hours.

To be eligible for a return,

1. Item must be unused and in the same condition that you received it. It must also be in the original packaging.
2.  We do not accept a returned item that’s worn, damaged, washed or altered in any way.
3. We do not accept returned items that were sent back by you directly without checking with us first.
4. Please do not make returns directly to the address on the package received. Only send to the address that our customer service provided.

To complete your return, we require a receipt or proof of purchase.

Do not send your Package back to us unless we authorize you to do so. Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Refunds

Our highest priority is to make you happy, so everyone who shops on shivparadise.com receives the following guarantees:

• full refund if you don’t receive your order.

Full refunds are not available under the following circumstances:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

Once your return item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refund & Exchanges Steps

Step 1: Contact us by submitting a ticket to let us assist you with your return procedure.

Step 2: Indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours.

Step 3: After receiving return instructions from us, please package the item(s) up and keep the items in good condition and well packaged. Send the package and provide your return tracking# for us.

Step 4: Keep tracking of the logistic info, once it has been delivered successfully, please kindly inform us so that we could arrange the refund for you as soon as possible.

Step 5: Normally please allow 5-7 business days for transit, plus an additional 7-10 business days for processing after arrival at our Fulfilment Centre. You will receive a notification email once we process your refund.

All our products are backed with 45-day money back guarantee. Just send us a message on Contact Us page or contact us at support@shivparadise.com and we will refund the purchase price.

Order cancellation

All orders can be cancelled until they are not shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.