FAQ

How do I register?
Click "Login" at the top of our website, and you will see a registration interface, then click the "REGISTER" button to fill in your information.

 I did not receive the activation email.
Please click the "Resend Email" button after logging in. Check your mailbox including your spam folder. If you are still unable to receive the activation email, please contact our Customer Service to resolve this issue.

 I cannot login to my account.
Please follow the instructions:
Check your login details. Your login username is email address you used for registration. If you are still not able to access your account, you can contact our Customer Service and indicate the problem. We will help you log in.

I forgot my password.
If you forgot your password, just click the "Forgot your password?" linked on "Sign in" Page and fill in your email address. We will send you an automated email with information on how to reset your password.

How can I change my password?
Under My Account > Edit Profile, click "Change Password". You will be prompted to enter a new password.

How can I add/remove my address?
Under My Account > Edit Profile, click "Address Book". Here, you can add a new address, remove an existing address, or edit an existing address.

1. How do I place my order?
Register/Login in——Choose the products —— Add to bag——Pay for the order——Receive the order.

2. Can I order by phone?
Yes, you can order your favorite items through DressLily.com from your mobile phone. You can also download our App through Google Play or App Store to enjoy the App exclusive price.

3. How do I choose the size?
You can check "Size and Fit Guides" on the product page for easy reference.

4. An item added to my shopping bag was sold out.
The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular and in limited stock, it might be sold out once you reach the checkout. An item added to your shopping bag is saved for a total of 30 days, however stock availability cannot always be guaranteed. You are therefore encouraged to submit payment as soon as possible.

5. Do you restock items that are sold out?
Unfortunately, we do not restock all of our items yet.

6. Can I cancel/change the order I just paid?
It is only possible to change your order status before if the order is processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Service (within the hour) with your change/cancellation request details included.
1. Do you ship the item to my country and what the shipping rates are?
We ship worldwide. You can click here to learn about shipping charges.Please check here

2. How long will I receive items after I place an order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.) You can click here for more details.

3. Does the product price include shipping cost?
The product price does not include shipping cost. The online system will generate a shipping quote for your order.

4. How do I change the shipping method?
Once you have placed an order, the shipping method is not supposed to be changed anymore. However, you can contact our Customer Service as soon as possible, if the order is still in early processing stage, you may able to change the shipping method by making up the price difference, etc.

5. How do I know if my items have been shipped or not?
When items are shipped out, we will send notification to your registered email address. The tracking number might not be available until a few days after dispatch, we will update the tracking information once it is available.

How to track my purchase?
Once you get the tracking number, you may check the item delivery status online by accessing the website of the related delivery company.

Why is my tracking number invalid?
The tracking information normally appears after 2-3 working days. If a tracking number is not searchable after this period of time, there are several possible causes:
The shipping company has not yet updated the most recent delivery information on their website; the tracking code is wrong; the parcel has been delivered a long time ago and the shipping company has removed it from the the tracking code history.
We suggest you can contact our Customer Service in those situations and we will provide you with your tracking number. We will contact the delivery company on your behalf and you will be informed once there is further information.

How do I check on the status of my orders?
You may view the status of your order at any time simply by logging into your Shivparadise account and clicking on "My Orders" to check on the current status of your respective order.
1）Waiting for payment: You have not yet paid for an order.
2）Pending: Your payment is still pending which means we haven't received it.
3）Paid: Your payment has been submitted and we are reviewing it.
4）Processing: This usually take 3-10 business days and includes: receiving and allocating stock to your order, quality control for your products and packing.
5）Partial order dispatched: Some products of your order have been collected by the shipping company while other products are still being prepared.
6）Dispatched: Your whole order has left our warehouse and has been collected by the shipping company.
7）Partial order shipped: A part of your order has been shipped out. You will receive your delivery soon. We will send the remaining products as soon as possible.
8）Shipped out: The order has left our warehouse and is being shipped to the address you provided.
9）Cancelled: Your unpaid order is cancelled. You are welcome to reorder at any time.
10）Refunded: Your order has been refunded on our side. Please allow time for the transaction to appear on your account.

What kinds of payment are accepted?
We accept the following forms of secure and easy payment:
Website or mobile site:
PayPal: the world's most popular online payment method
Fast Checkout with PayPal: less steps, more convenience
Credit card or Debit Card via PayPal: safe, convenient and fast
Credit Card or Debit Card directly: including Visa, MasterCard, Discover, or American Express, etc.
Boleto Bancário EBANX: for Brazil customers only
DressLily Gift Card: fast and easy
DressLily Wallet: cannot be used together with DressLily Gift Cards
Google Pay: simple and fast way to trade online

What currencies can I pay?
We are only able to accept USD Dollars at the moment , we can accept more currency in the future.