FAQ
When will you ship out my item?
Dear Customer, Normally your item will be ship out within 48 hours on business days. If out of stock, your item will be ship out within 3-5 days.
Do you ship the item to my country and what the shipping rates are?
We ship worldwide. we ship our product United states, Singapore, Canada, Australia , United kingdom, etc You can click here to learn about shipping charges. Please check here
Does the product price include shipping cost?
Most of product price include shipping cost. The online system will generate a shipping quote for your order if you choose
How about the condition of my item?
Dear customer ,We will carefully check the quality and use effective way to protect them before packaging your order. Please feel free to buy!
How long will I receive items after I place an order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.) You can click here for more details.
Can I cancel/change the order I just paid?
It is only possible to change your order status before if the order is processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Service (within the hour) with your change/cancellation request details included.
How can I track my package?
Dear customer, you will get a tracking number after we ship out your item, after 1-2 days, sign in to your order list, locate your order and click 'Tracking', You will find the logistic information, as well as your tracking number. Or you can click ORDER TRACKING in our website top Menu to and enter your tracking number which you get in email
How do I know if my items have been shipped or not?
When items are shipped out, we will send notification to your registered email address. The tracking number might not be available until a few days after dispatch, we will update the tracking information once it is available.
How do I register?
Click "Login" at the top right of our website, and you will see a registration interface, then click the "CREAT ACCOUNT" button to fill in your information.
I did not receive the activation email.
Please click the "Resend Email" button after logging in. Check your mailbox including your spam folder. If you are still unable to receive the activation email, please contact our Customer Service to resolve this issue.
I cannot login to my account.
Please follow the instructions:
Check your login details. Your login username is email address you used for registration. If you are still not able to access your account, you can contact our Customer Service and indicate the problem. We will help you log in.
I forgot my password.
If you forgot your password, just click the "Forgot your password?" linked on "Sign in" Page and fill in your email address. We will send you an automated email with information on how to reset your password.
How do I choose the size?
You can check "Size Chart" on the product page for easy reference.
An item added to my shopping bag was sold out.
The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular and in limited stock, it might be sold out once you reach the checkout. , however stock availability cannot always be guaranteed. You are therefore encouraged to submit payment as soon as possible.
How do I check on the status of my orders?
You may view the status of your order at any time simply by logging into your Shivparadise.com account and clicking on "My Orders" to check on the current status of your respective order.
What kinds of payment are accepted?
We accept the following forms of secure and easy payment:
Website or mobile site:
PayPal: the world's most popular online payment method
Fast Checkout with PayPal: less steps, more convenience
Credit card or Debit Card via PayPal: safe, convenient and fast
Credit Card or Debit Card directly: including Visa, MasterCard, Discover, or American Express, etc.